Shipping Policy

Processing Time

Orders are processed within 1-2 business days

Business shipping days are Monday through Friday, excluding federal holidays

Orders placed after 2:00 PM EST will begin processing the following business day

Shipping Methods & Delivery Times Domestic Shipping (United States):

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days 

Overnight Shipping: Next business day

Pricing is item specific per weight and option chosen

International Shipping:

Currently not shipping internationally.

Free Shipping

Free standard shipping on domestic orders over $100

Excludes Alaska, Hawaii, and U.S. territories

Cannot be combined with other shipping promotions

Tracking Information

Tracking number provided via email once order ships

Track your order through your account dashboard

Contact customer service if tracking information isn't received within 2 business days of order confirmation

Shipping Restrictions

We cannot ship to P.O. boxes

Some items may have additional shipping restrictions

International customers responsible for duties and taxes

Order Issues

Missing packages must be reported within 30 days of shipping date

Damaged packages must be reported within 48 hours of delivery

Photo documentation required for damaged shipments

Address Changes

Address changes must be requested within 24 hours of order placement

Cannot guarantee address changes once order has begun processing

Holiday Shipping

Extended processing times may apply during peak seasons

Holiday shipping deadlines will be posted on website

Additional shipping options may be available during holiday season

For questions about shipping, please contact our customer service team: Email: support@rawamericana.com Phone: (319) 271-1465 Hours: Monday-Friday Closed, Saturday and Sunday open 11am - 3pm