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Please read the following as any submitted order and payment is an acknowledgment that you have read and understand the following information and services that you will follow our rules.
The Following are our terms and conditions, and we reserve the right to all of the following:
INTELLECTUAL PROPERTY RIGHTS
All content on this website, including but not limited to:
Text | Graphics | Logos | Images | Product descriptions | Website design | Layout | Software |Audio and video content is the property of Raw Americana and is protected by international copyright laws.
PERMITTED USE
Customers and visitors may: View website content | Make purchases | Download content for personal, non-commercial use | Print pages for personal reference
PROHIBITED ACTIVITIES
Users may not:
Reproduce, duplicate, or copy any content without express permission | Modify or create derivative works | Redistribute or commercially exploit the content | Remove any copyright or proprietary notices
Frame or mirror any portion of the website | Use automated methods to download content
PRODUCT IMAGES AND DESCRIPTIONS
Product images and descriptions are for illustrative purposes only | Unauthorized use of product images is strictly prohibited | Sellers must own rights to or have permission to use all uploaded content
USER-GENERATED CONTENT
By submitting content (reviews, comments, photos), users:
Retain ownership of their content | Grant [Your Company Name] a worldwide, royalty-free license to use the content | Confirm they have rights to share the content
TRADEMARK INFORMATION
All trademarks, service marks, and trade names are proprietary to Raw Americana or their respective owners.
COPYRIGHT INFRINGEMENT
Report copyright violations to: [Your Copyright Agent] Email: [email] Address: [physical address]
DMCA COMPLIANCE
We follow the Digital Millennium Copyright Act (DMCA) guidelines. Copyright owners may submit takedown notices containing: Identification of copyrighted work | Identification of infringing material
Contact information | Statement of good faith | Statement of accuracy | Signature
PENALTIES
Violation of this policy may result in: Content removal | Account suspension | Legal action |Compensation claims
UPDATES TO POLICY
Raw Americana reserves the right to update this policy at any time. Users will be notified of significant changes.
For questions about this copyright policy, contact: Suport@rawamericanacandle.co
The Following is our policy and procedures that will be followed.
Our Return and Refund policy consists of the following:
RETURN POLICY Raw Americana, 500 W. Elm St. Iowa, United States Last Updated: 2025
RETURN ELIGIBILITY
Returns are ONLY accepted for products that: Arrive with visible physical damage | Show clear manufacturing defects visible upon inspection | Do not match the product images due to visible defects
INSPECTION REQUIREMENT
Customers must inspect items immediately upon delivery | Damage must be documented with clear photos | Claims must be submitted within 24 hours of delivery
NON-RETURNABLE CIRCUMSTANCES
Returns will NOT be accepted for: Change of mind | Incorrect size selection | Style preference | Any reason other than visible damage | Items used or altered in any way | Items without original packaging
RETURN PROCESS
To return a damaged item:
Email support@rawamericanacandle.co within 24 hours of delivery
Include: Order number | Clear photos of damage | Brief description of the damage | Wait for return authorization | Ship item back within 7 days of authorization
SHIPPING
Customer is responsible for return shipping costs | Items must be properly packaged to prevent additional damage | Return shipping address will be provided with return authorization |
REFUNDS
Refunds will be issued only after inspection of returned items | Only the product cost will be refunded | Original shipping charges are non-refundable | Processing time: 5-7 business days after receipt
LEGAL COMPLIANCE
This policy complies with Iowa Code § 554.2601 regarding buyer's rights on improper delivery and Iowa consumer protection laws.
CONTACT INFORMATION
For return inquiries: Raw Americana Address:500 W. Elm St. Eldon, IA 52554 Email: Support@rawamericanacandle.co Phone: 319-271-1465
POLICY CHANGES
We reserve the right to modify this policy at any time. Changes will be posted on our website.
Note: This policy is valid in Iowa, United States. While this policy is restrictive, it complies with minimum requirements under Iowa law for dealing with damaged goods.
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